Quotations & Bookings
- Quotes are valid for 30 days and based on the information provided by the client.
- Acceptance of a quote or booking confirms agreement to these Terms & Conditions.
- Bookings are confirmed via email, text, or WhatsApp and are considered legally binding.
- All types of communication (email, text, WhatsApp) are considered contractual.
Payments & Pricing
- Payment is due within 7 days of invoice unless otherwise agreed.
- Plant purchases must be paid in full prior to ordering.
- Late payments may incur interest at 5% above the Bank of England base rate, accruing daily.
- Prices may be adjusted for unforeseen site conditions or material cost increases.
- All materials remain the property of WR until paid in full.
Cancellation & Rescheduling
- Cancellations must be made at least 48 hours in advance.
- Cancellations within 48 hours will be charged at 100% of the booked time.
- Weather-related cancellations will not incur charges.
- Missed appointments due to inaccessible gardens will be charged in full.
Scope of Services
- Services include garden maintenance, planting, design consultation, and horticultural advice.
- Any additional work outside the agreed scope must be confirmed in writing and will incur extra charges.
Plant Supply & Aftercare
- Plants are sourced in good health and selected for suitability.
- Once planted, the client assumes full responsibility for aftercare, including watering, feeding, and pest control.
- Care notes will be provided upon request, but plant health cannot be guaranteed post-installation.
- All plants are bought in good faith.
Client Responsibilities
- Ensure ease of access to and from the garden and necessary utilities (water, electricity).
- Notify of any underground hazards (pipes, cables, irrigation, unstable flooring/slabs/steps) prior to work.
- Provide clear planting instructions or design preferences if applicable.
- All dog mess must be removed from the garden prior to visits.
Conduct On-site
Any participation by the client is at their own risk and must be conducted away from WRGD equipment and active work zones.
WR reserves the right to pause or cancel work if unsafe conditions arise due to client interference.
Additional Fees
Travel beyond 10 miles from SN13 will incur a mileage fee of £0.45/mile plus a reduced hourly rate of £20 per hour of travel time.
Parking: Any parking charges incurred will be recharged at cost.
Liability
- WRGD holds valid public liability insurance.
- The contractor is not liable for damage to hidden infrastructure unless disclosed.
- Insurance does not cover client participation or any injury/damage resulting from the client’s own actions while on-site.
Project Duration & Completion
- Estimated timeframes for garden work are provided as guidance only and are subject to change based on weather, site conditions, and scope adjustments.
- Garden projects will be completed when reasonably finished, based on professional standards and the agreed scope of work.
- Requests for time estimates will be answered honestly, but clients acknowledge that gardening is a dynamic process and may require flexibility.
Complaints & Disputes
- Any concerns must be raised in writing within 14 days of service completion.
- Disputes will be handled professionally and fairly, with the aim of resolution.
